Operations Manager in Rockhampton with Shine Recruitment

  • Jobs In Central Queensland™
  • Rockhampton QLD, Australia
  • 04 May, 2021
Casual Community And Personal Service Health Care And Social Assistance Managers Other Services

Job Description

Shine People Solutions is an Aboriginal owned business, we assist companies to expand their Indigenous workforce and recruit Aboriginal and Torres Strait Islander people across all levels of a business. We are currently seeking interest from candidates who identify as Aboriginal and / or Torres Strait Islander as well as non-Indigenous candidates.

Our client is a not-for-profit organisation who support children, young people and families, people with disability, older people and people with mental illness. They also provide exceptional support services to those who are homeless and refugees and asylum seekers. They are currently seeking an Operations Manager to be based in Rockhampton.

About the Role
This is a challenging and rewarding opportunity to support the service delivery and growth of multiple programs with a strong focus on Out of Home Care and Residential Care.

The ideal candidate will be highly motivated, strategic and able to quickly grasp and respond to local needs. You will have experience at senior manager level across Out of Home Care and Residential care services. Strong communication and relationship building skills are essential in order to work with multiple stakeholders, promoting the services of this organisation.

Responsibilities include:

  • Manage programs that are compliant with legislation, standards, contractual requirements and internal policy.
  • Manage business unit within approved budget.
  • Develop and maintain local operational and administrative systems and procedures to support the effective management of programs.
  • Ensure a consistent standard of quality in accordance with regulations prescribed in relevant legislation and funding agency standards.
  • Develop, lead, motivate and manage a team.
  • Manage risks and issues arising in the course of service management
  • Build and maintain positive relationships with key stakeholders


Skills & Experience required

  • Demonstrated understanding of issues impacting on Aboriginal and Torres Strait Islander people and an ability to communicate sensitively and effectively
  • Previous experience in residential out of home care services
  • Demonstrated experience in the management of multiple programs and services for vulnerable people
  • Strong business acumen.
  • Degree qualification in Human Services or equivalent.
  • Previous experience in leading and managing a team
  • Excellent interpersonal/communication skills, including verbal, written and negotiation.
  • Strong time management and problem solving skills
  • Ability to manage issues, and contentious situations
  • Ability to work in a busy, dynamic and high-pressure environment.
  • Current Drivers Licence.


Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

This role offers a competitive base salary + super, salary sacrifice. It is a Full Time Position, with a monthly RDO and a Tool of Trade Vehicle.

If you believe you fit the above criteria and are ready for a new challenge, we encourage you to apply now.

Employer Name

Shine Recruitment

Annual salary/pay within this range

Not disclosed