Customer Service Officer with Transport and Main Roads in Mackay

  • Jobs In Central Queensland™
  • Mackay QLD, Australia
  • 20 Feb, 2021
Part time or Full time Administrative And Support Services Clerical And Administrative Jobs Public Administration And Safety Transport, Postal And Warehousing

Job Description

The Department of Transport and Main Roads is seeking high performing and innovative AO2 Customer Service Officers to join its team in Mackay.
Job Type: Permanent
Position Type: Full-time,Part-time
Location: Mackay region
Yearly Salary: $50146 - $59253
Contact Name: Boonliang Springer

Closing Date: 05-MAR-21

In the role of Customer Service Officer you will provide quality customer service within departmental legislative, policy and operational requirements. You will be the first point of reference for customers seeking service, providing a range of counter services in an efficient and effective manner to a consistently high standard.

Accountabilities include:

  • Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner.
  • Support other customer service officers and trainees in a wide range of systems, products and services relevant to a customer service centre.
  • Provide the public with accurate and relevant information in response to their enquiries.
  • Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery according to quality assurance procedures.
  • Reconcile monies to ensure relevant finance standards and audit requirements are met.
  • Ensure security systems are observed.
  • Consult with management, staff and clients on matters of policy, procedures and standards.
  • Contribute positively within a team environment.

There are two positions available - 1 x permanent full-time (72hrs 30min per fortnight) and 1 x permanent part-time 0.5 (36hrs 15mins per fortnight)

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Employer Name

Transport and Main Roads

Annual salary/pay within this range

$40,000-$60,000